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Young Vic, 66 The Cut, Waterloo
London , SE1 8LZ

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For the latest information on how we are keeping audiences safe, please visit our Frequently Asked Questions page.

At the Young Vic, we strive to make your visit as enjoyable and accessible as possible. 

This page covers our most commonly asked questions, from queries you might have about your tickets or your upcoming visit, to what we are doing to help keep you, our staff and artists safe as we reopen.

If you are displaying any symptoms of Covid-19, we must ask that you do not visit the venue.

We will continue to update this page with all the latest information. 

We can’t wait to welcome you back. 

 

WHAT CAN I EXPECT DURING MY VISIT?

OUR HEALTH AND SAFETY MEASURES IN PLACE 

If you have booked tickets for a Young Vic performance, we will be sharing our health and safety measures with you ahead of your visit in a pre-visit email. An overview of these measures is also detailed below, so you can be confident knowing in advance what we are doing to keep everyone safe.

ENTERING AND MOVING AROUND THE THEATRE

We ask you follow our signage throughout the theatre, including new directions for entering and exiting the building and using our facilities. Our Front of House team will be on hand to help you on the day with any questions you may have. 
When entering the Young Vic to attend a performance, it is likely that you will be asked to queue for entry outside the building. Please ensure you are prepared for a wait and have appropriate clothing in case of poor weather.

THEATRE CAPACITIES AND SOCIAL DISTANCING

Our upcoming production of Changing Destiny is being sold as a socially distanced performance with a reduced capacity, in line with UK Government’s social-distancing guidelines. For future shows at the theatre, we will be working to Government guidelines, including following the official roadmap on release from lockdown restrictions. 
If the Government decide that indoor performances can move to full capacity, we will follow their advice and increase our auditorium capacity. The performance you have booked tickets for might therefore move from socially distanced seating to full capacity seating. If this happens, you will be notified of the change to your booking as soon as possible. If you are uncomfortable attending a non-socially distanced performance you will be eligible for an exchange, a credit voucher or a refund up to 14 days after we have informed you of the seating changes.  

NHS TEST AND TRACE 

As per current government guidance, the Young Vic is required to collect details of every audience member as part of NHS Test and Trace.  In order to help facilitate this the Young Vic Young Vic has signed up to NHS Test and Trace and therefore requests that all audience members download the NHS app prior to arriving at the Young Vic. Upon arrival, audience members who have not provided details in advance will be asked to scan our venue QR code via the NHS app. This is to ensure we comply with the legal requirement to collect contact details for NHS Test and Trace.
If you do not have a smartphone or have not downloaded the NHS app, you will be required to manually give your information to our Front of House team prior to entering the building.

FACECOVERINGS IN THE THEATRE

We ask that all audience members wear a face covering at all times when in the theatre, except, as briefly as possible, to drink as needed. Members of staff will also be wearing face coverings.
We ask anyone who is medically exempt from wearing a face-covering for health reasons to either carry the relevant medical identification or to wear a hidden disabilities lanyard (available here) to help staff identify you and your needs. This is not mandatory, but you may find it makes your visit smoother.

CLEANING AT THE YOUNG VIC

Our theatre and facilities will be cleaned throughout the day. We carry out a ‘fogging’ procedure within the theatre space before performances. This uses a virucide spray which remains active for several days. Toilets are cleaned throughout the day, before, during and after shows.

AIR CIRCULATION IN THE THEATRE

Our air handling system is fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system – both fan speed and temperature – throughout the theatre. 

TOILET FACILITIES

Audiences will be permitted to use the toilet facilities before and after the show. Our facilities may look a little different as certain sinks and urinals will be out of use to allow audience members to maintain social distance.

CLOAKROOM

The Young Vic has no cloakroom facility.  You will have to keep all your belongings with you when you attend the theatre.  

THE CUT BAR

The Cut Bar and restaurant is open for those who wish to order refreshments or dine before or after a performance, from fantastic new dishes to their great wines, craft beers and cocktails. Please refer to The Cut Bar website for information on how to reserve a table and pre-order food or drinks. More information on this will be included in your pre-visit email. 
The Cut Bar will be operating a separate Test & Trace system at the main entrance to the venue. 

ACCESS PROVISIONS

We aim to make our work as accessible to as wide an audience as possible. 
If you have any specific access requirements, please contact us in advance so that we can make your visit as enjoyable as possible: boxoffice@youngvic.org
Details on captioned, audio described and relaxed performances, plus more information on Access, can be found here

WHEELCHAIR USERS

We offer a number of tickets for every performance for people who use a wheelchair. As our auditorium is different for every show, we suggest booking via the box office so we can make sure your seats are suitable and your visit is as easy and enjoyable as possible.
If you are booking for Changing Destiny, you can choose to transfer into a theatre seat or utilise a wheelchair space. These tickets are available online: just look for the wheelchair symbol on the seating map. You can also book these spaces by getting in touch via the Box Office. 
If you would like to purchase a wheelchair space for any of our other shows, then please get in touch via the Box Office.

HEARING DEVICES 

As for all Young Vic productions, you will be able to make use of our assisted listening system. You can find out more about this here. We now ask that you bring your own headphones (standard 3.5mm jack) for using the device. To help us ensure we have all the devices we need for every performance, we will ask you at the point of booking whether you will need a hearing device by emailing boxoffice@youngvic.org. Devices can be collected from the Box Office on arrival and will cleaned thoroughly before and after every use.

SHOWING SYMPTOMS AFTER YOUR VISIT

If you start to develop symptoms of Coronavirus, you should self-isolate and get tested as quickly as possible. If you then test positive, NHS Test & Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.

IF SOMEONE HAS CORONOVIRUS AT THE VENUE

If any audience member tests positive for Coronavirus following a performance, you may receive a call from NHS Test & Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you.

ENTRY POLICY

We reserve the right to refuse admission if we believe that the health and safety of you, our staff or others may be compromised when these measures and mitigation practices are breached.

BUYING TICKETS

SEE IT SAFELY

The Young Vic has signed up to be a ‘See It Safely’ venue.

TICKETING TERMS AND CONDITIONS

You can read our complete Ticketing Terms and Conditions by clicking on the link here

PURCHASING TICKETS IN BUBBLES

We are closely following UK Government guidelines on social distancing. When purchasing tickets for Changing Destiny, we ask that your group be formed of only a single household or if you have formed a support bubble, you will be permitted to sit together. To comply with current UK Government social distancing rules, you will have to purchase all the tickets in the seating bubble regardless of the size of your party.
If UK Government guidelines change on social distancing, it may be that your group can be formed of more than one household. We will be closely following government guidance and will update this page accordingly so we recommend checking this page again closer to the time of your visit. 

CREDIT VOUCHERS

If you have been issued with a credit voucher between 1 January and 23 August 2020, you can use this voucher to book any production on sale via the Young Vic website or purchase a Young Vic Friends membership. Your voucher will expire on 31 December 2021. Crucially, this means your voucher must be redeemed before its expiry date, but you can use your voucher against any show on sale, including shows scheduled beyond the date your voucher will expire. 
Any vouchers for cancelled performances issued from 24 August 2020 onwards will have a validity of 18 months from date of issue.
If you have been issued a voucher for a cancelled show, you are still entitled to a full refund to the original payment method up until the point of your credit voucher’s expiry date, so please contact us before this date. Any unused credit vouchers after the stated expiry date will be converted into a donation to help support the Young Vic

REFUND POLICY ON SOCIALLY DISTANCED TICKETS

If UK Government guidelines on social distancing have been lifted, we will look to increase our auditoriums to full capacity. This means your socially distanced seat may no longer be socially distanced on the day of the performance. The performance you have booked tickets for might therefore move from socially distanced seating to a full capacity seating. If this happens, you will be notified of the changes to your booking as soon as possible. If you are uncomfortable attending a non-socially distanced performance you will be eligible for an exchange, a credit voucher or a refund up to 14 days after we have informed you of the seating changes. 

SEATING PLANS

If you are booking for a show scheduled for much later in our season, you might not be able to see a seating plan when you book. This is because one of the things that makes the Young Vic special is that we completely transform our spaces to suit the unique design of each production. When we put a show on sale, you can buy tickets across different price zones, then when the seating design is confirmed closer to the time, we allocate your seats within your price zone. Closer to your performance date, we will be able to share with you your seat information. Our total auditorium capacity will be in line with UK Government social distancing guidance at the time of performance.

CONCESSIONS

Click here to visit our concessions page, which has details all the concessions tickets we currently offer.

HAMLET

We are delighted that our production of Hamlet has been rescheduled. If you have already purchased tickets to Hamlet, you should have received an email from us with your new performance date, and instructions on how to confirm the date or opt for a new date. 
If you haven’t received this email, please check your junk email folder. If you have any further questions or can’t locate your email from us, please email boxoffice@youngvic.org where we will be happy to assist you. 
If you have responded to us already, either confirming your new date or requesting a change or refund, please sit tight and we will be back in touch in the near future. 
Don’t have tickets? Hamlet is currently sold out, but sign up to our mailing list here to hear about ticket releases, plus future season announcements and other YV news.

CANCELLED SHOWS

EXCHANGES, CREDIT NOTES OR REFUNDS

If you have a ticket to one of the below cancelled shows, you should have received an email directly from our Box Office with details on next steps regarding your tickets. If you haven’t, please check your junk email folder. If you have any further questions or cannot locate this email, please drop us a line at boxoffice@youngvic.org where we will be happy to assist you, including converting your tickets into a donation, credit voucher or refund. 

Nora: A Dolls’ House (14-21 March)
Orfeus: A House Music Opera
Crying in the Wilderness’ Conundrum
The Second Woman
YV Music: ShezAr X Soul Sirens
Freedom Project
Portia Coughlan

CAN’T SEE AN ANSWER TO YOUR QUESTION?

Please email us on boxoffice@youngvic.org and one our team will be happy to assist you. We are open Wed – Sat 11am -4pm, excluding bank holidays.  
 

We reserve the right to refuse admission if we believe that the health and safety of you, our staff or others may be compromised when these measures and mitigation practices are breached.