Welcoming you back
You will notice several changes have been introduced in order for you to feel relaxed and enjoy your visit to the Young Vic. We ask all patrons coming to our building read through the social distancing safety measures we have introduced to ensure your visit is as safe as possible.
The main house has now been adapted to provide 79 single socially distanced seats with 1m+ spacing between them. You will be required to bring your own face covering and wear this at all times whilst in the building and throughout the performance.
Entering our theatre
Please follow our signage throughout the building, including following the new directions for entering and exiting the building and when using our facilities at all times, to ensure your visit is as smooth and safe as possible. When entering the building to attend any performance it is likely that you will be asked to queue for entry outside the building so please ensure you are prepared for a wait and have appropriate clothing in case of poor weather.
Entry to our main house will be via an alternative door for the time being, so you will not be entering via the box office or Cut Bar entrances when visiting us to see a performance. This ensures that our customers and those using The Cut Bar remain as socially distanced as possible.
While we are operating in this new way, there will no place to leave coats, bags, luggage or bikes. You will need to keep with you anything you chose to bring.
Lastly, we ask you to be respectful and patient with other patrons and staff present.
We look forward to welcoming you back to the Young Vic.
NHS Test & Trace
The Young Vic has signed up to NHS Test and Trace and therefore requests that all audience members download the NHS app prior to arriving at the Young Vic.
Upon arrival, audience members will be asked to scan our venue QR code via the NHS app. This is to ensure we comply with the legal requirement to collect contact details for NHS Test and Trace.
If you do not have a smartphone or have not downloaded the NHS app, you will be required to manually give your information to our Front of House team prior to entering the building.
The Cut Bar and restaurant is open for those who wish to order refreshments or dine before a performance. Please refer to The Cut Bar website for information on how to reserve a table and pre-order food or drinks (please be aware that there is no interval in The New Tomorrow). The Cut Bar will be operating a separate Test & Trace system at the main entrance to the venue.
You can find more information on our Frequently Asked Questions section below.
If you have any further questions, please email firstname.lastname@example.org.
The New Tomorrow (3 & 4 October 2020)
How many people will be in the venue at one time?Toggle
There will be a maximum of 79 audience members at any one performance. You can expect a number of Front of House staff to be on hand to make your visit as smooth and as safe as possible. Please feel free to speak to any of the Front of House Team if you have any questions or concerns at any time during your visit.
How will queues be minimised?Toggle
We are operating a timed entry system into the building and your booking confirmation will detail what time you should arrive at the theatre. There will be a socially distanced queue outside the venue for ticketholders to join and wait until our Front of House staff allow patrons to enter the building. These staggered arrival times allow us to keep maximum distance between audience members as they arrive.
Our Box Office will be closed and not available for ticket collection and you will be required to print your ticket booking confirmation email from home or show your booking email on your mobile device to gain entry into the building. We will not be selling programmes or merchandise.
Will I be able to purchase a programme?Toggle
We will not be selling programmes, but you can download a digital PDF free sheet from here. We will also display the free sheet near the auditorium, so you can read about the event before you enter the main house.
Will I be able to re-enter the auditorium during the performance?Toggle
The running time of The New Tomorrow is approximately 1 hour and 45 minutes, without an interval. There will be no re-entry if you decide to leave the auditorium.
Why have I been allocated a timeslot to enter the venue?Toggle
We are operating a timed entry system. Staggering arrival times allows us to keep maximum distance between audience members as they arrive.
Can I eat at the theatre before or after the performance?Toggle
You will be able to purchase food and drinks at The Cut Bar and restaurant before or after The New Tomorrow. They will be serving some fantastic new dishes to match their great wines, beers and cocktails. You can pre-order your food and drinks from their website here If you prefer to order on the day then please book a table here or call on 02079284400.
There will be a separate entry and Test and Trace sign up system set up for those patrons wishing to visit The Cut.
Food and drink will not be allowed into the auditorium for the performance so if you wish to eat or drink then please allow plenty of time before your arrival time to do so.
What happens if I miss my timeslot? Will I still be able to enter the venue?Toggle
We ask that you do your best to arrive at your allocated timeslot, to help us keep maximum distance between audience members. However, if you do miss your slot, you will still be able to enter the venue although you will need to wait until a suitable moment can be found.
Will I be able to meet the performer(s) after the show?Toggle
In the interests of safety for staff, performers and the public, we will not be allowing anyone to wait in the foyer after the show without prior authorisation.
Will there still be provisions for people with access needs?Toggle
The Young Vic is committed to making your visit as enjoyable as possible. We aim to cater for every audience member's needs. If you're coming to The New Tomorrow and have specific access requirements, please contact us in advance so that we can make your visit as enjoyable as possible via email to email@example.com
Patrons who use wheelchairs will be able to attend this performance. Ticket Lottery winners for The New Tomorrow will need to contact the Welcome Team via firstname.lastname@example.org ahead their visit so we can accommodate your needs.
As for all Young Vic productions, you will be able to make use of our assisted listening system. You can find out more about this here. We now ask that you bring your own headphones (standard 3.5mm jack) for the device. To help us ensure we have all the devices we need for every performance, we will ask you at the point of booking whether you will need a hearing device by emailing email@example.com. Devices can be collected from the Box Office on arrival and will cleaned thoroughly before and after every use.
The online Facebook stream of The New Tomorrow will have captioning available. Keep an eye on our social channels for the streaming link.
For more Access information visit this page.
What happens if the performance is cancelled?Toggle
If any performance is cancelled due to the implementation of further Government guidelines for performance venues, then we may look to reschedule this show. If that happens you will be informed and your ticket will be honoured for the rescheduled show.
Can I collect my tickets at the Box Office?Toggle
No, unfortunately, our Box Office will be closed for ticket collection. You will receive an email with your ticket confirmation, which you can print at home or show to our Welcome Team on a mobile device.
Have the staff, cast, crew been tested for COVID-19?Toggle
As per government guidelines, staff, cast and crew will not be routinely tested for COVID-19. However, they will be socially distancing at all times when within the theatre wearing face coverings. Any member of staff who has any reason to believe they might test positive for COVID-19 will not be able to attend the building until they have completed the appropriate amount of self-isolation or tested negative for the virus.
Numbers of stage management and costume teams are being kept to a strict minimum, and all staff will be keeping their distance at 1m+ from one another and from the cast. Where close work is required, staff will wear appropriate PPE. Costumes and equipment will be cleaned regularly and thoroughly.
How does the cast and production team get ready and work backstage in a socially distant way?Toggle
Our stage management and costume teams will be keeping their distance from one another and from the cast as much as possible. Where close work is required, staff will wear appropriate PPE. Costumes and equipment will be cleaned regularly and thoroughly.
During your visit
Will I have to wear a mask?Toggle
Yes, we ask that all audience members wear a face covering at all times when in the theatre, except, as briefly as possible, to drink as needed. However, if you are consuming food and drink in The Cut Bar area you do not need to wear a face-covering provided that you are seated at a pre-booked table. Members of staff will also be wearing face coverings.
We ask anyone who is medically exempt from wearing a face-covering for health reasons to either carry the relevant medical identification or to wear a hidden disabilities lanyard (available here) to help staff identify you and your needs. This is not mandatory, but you may find it makes your visit smoother.
How will Test & Trace information be collected?Toggle
Test & Trace data will not be collected ahead of visit. Audience members are asked to download the NHS app prior to arriving at the Young Vic. Upon arrival, you will be asked to scan our venue QR code via the NHS app. This is to ensure we comply with the legal requirement to collect contact details for NHS Test and Trace. If you do not have a smartphone or have not downloaded the NHS app, you will be required to manually give your information to our Front of House team prior to entering the building.
How can I travel safely to the venue?Toggle
If you travel by public transport, you must wear a face covering, as required by law. Find out more about how to get to us, here.
Will I be able to order a drink?Toggle
The Cut bar and restaurant is open for those who wish to order refreshments or dine before or after a performance, however, as there is no interval for any current productions, pre-ordered drinks will not be available. To make a reservation visit this page.
Will I be able to use the toilet?Toggle
Yes, you will be able to use the toilet before and after the show. Our facilities may look a little different as certain sinks and urinals will be out of use to allow audience members to maintain social distance.
Will the cloakroom be open?Toggle
The Young Vic has no cloakroom facility. You will have to keep all your belongings with you when you attend the theatre.
Can I use cash to buy tickets/drinks at the theatre?Toggle
Our Box Office is currently closed. The Cut Bar is open but is only accepting card and contactless payments.
Will the foyer be open before the show?Toggle
To help us keep maximum distance between audience members, please do not arrive before your allotted time. You will find this on your booking confirmation email.
Will latecomers be admitted?Toggle
No, latecomers will not be admitted.
Who should I contact if I show symptoms after attending the venue?Toggle
If you start to develop symptoms of Coronavirus, you should self-isolate and get tested as quickly as possible. If you then test positive, NHS Test & Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.
Will I be contacted if someone has Coronavirus at the venue?Toggle
If any audience member tests positive for Coronavirus following a performance, you may receive a call from NHS Test & Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you.
How often will the theatre be cleaned?Toggle
The theatre will be cleaned throughout the day.
We carry out a ‘fogging’ procedure within the theatre space before each performance. This uses a virucide spray which remains active for several days.
Toilets are cleaned throughout the day, before, during and after shows.
How is air circulated in the theatre?Toggle
Our air handling system is fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system – both fan speed and temperature – throughout the theatre.
We reserve the right to refuse admission if we believe that the health and safety of you, our staff or others may be compromised when these measures and mitigation practices are breached.