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Young Vic, 66 The Cut, Waterloo
London , SE1 8LZ

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UPDATE: For the latest information regarding our theatre and box office operations during COVID-19 please visit our FAQs Page

A banner with the words 'We Miss You' hangs outside the Young Vic theatre
2020

Temporary Closure Information & FAQs

We are temporarily closing our Box Office and key operations…

As a result of the guidance from the government that theatres in the UK remain closed, we are temporarily closing our Box Office and key operations, due to staff being on furlough leave. We apologise for any inconvenience this may cause you. The Coronavirus Job Retention Scheme is our lifeline in making sure we can get back on our feet as quickly as possible with inspiring, affordable theatre when it is safe to do so.  
  
We’ve put together some FAQs which we hope will help with any questions you may have as a result of this decision.  

Once again, we thank you for your understanding and support at this exceptional time.
 

- The Young Vic 
 

Frequently Asked Questions

  • WHAT DO YOU MEAN BY CLOSING YOUR BOX OFFICE AND KEY OPERATIONS?

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    As well as our building remaining closed, most of the Young Vic staff will be on furlough leave for the months of June and July, and working part-time from August until further notice. This includes our Box Office Team, Administration Department and Production Department.

    We won’t be active online or across our social media channels. Our very reduced staff team will be intermittently monitoring our Box Office email and we will do our best to respond to any urgent queries. 

    We have taken these measures so that we can weather this period successfully, and get back on our feet as quickly as possible once it is safe to do so. We will continue to support artists and our community through our Directors Program and Taking Part projects but at a reduced level.
     

  • WHICH SHOWS HAVE BEEN AFFECTED BY THE CLOSURE DUE TO COVID-19?

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    The following shows have been affected:

    Ticket holders have been contacted via email with next steps regarding their booking.

  • I HAVE A TICKET TO A POSTPONED OR CANCELLED SHOW, HOW CAN I GET AN EXCHANGE, CREDIT NOTE OR REFUND?

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    If you have a ticket to a postponed or cancelled show, you should have received an email directly from our Box Office with details on next steps regarding your tickets. If you haven’t, please check your junk email folder.

    If you have any further questions or can’t locate your email from us, we kindly ask you sit tight for the time being.Once our Box Office reopens, we will be happy to assist you, including processing exchanges into another production or converting tickets into a donation, credit note, or refund. We appreciate your support and patience as we take these measures to weather this exceptional time.

  • I HAVE TICKETS TO HAMLET – WHAT IS HAPPENING TO THIS SHOW?

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    We have made the decision to postpone and reschedule all performances of Hamlet.

    If you are a ticket holder, you do not need to do anything right now. Once new dates are confirmed, we will be back in touch with you directly to confirm your new tickets. We will be contacting ticketholders in chronological order based on the date of performance they have booked, so please bear with us.

    In the meantime, our reduced staff will be intermittently monitoring our Box Office email, and we will do our best to respond to any urgent queries. If you are unable to attend your new date or if you do not wish to wait for a rescheduled performance, our Box Office will be happy to assist you by actioning a credit note or refund as soon as possible. We appreciate your support and patience as we take these measures to weather this exceptional time.

    Please note: if you booked through TodayTix, they will be in touch directly regarding new performance dates. 

  • I HAVE TICKETS TO PORTIA COUGHLAN – WHAT IS HAPPENING TO THIS SHOW?

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    In light of the continuing pandemic and due to the ongoing social distancing restrictions for indoor performances, we have made the difficult decision to cancel our upcoming run of Portia Coughlan. All ticket holders will receive an email explaining the next steps – please check your inbox (and Junk folder) for instructions on how to request a credit voucher, a refund or convert your tickets into a donation. We are currently operating part-time Box Office and key operations so it may take our Welcome Team a bit longer to process returns. We appreciate your support and patience at this time.

    Please note: if you booked through TodayTix, they will be in touch directly regarding new performance dates.

  • WHEN CAN I EXPECT A RESPONSE TO MY EMAIL?

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    We are a very small team and have been processing a high volume of booking requests, in chronological order, for each cancelled production. We are currently operating part-time Box Office and key operations and apologise for any inconvenience this may cause you. We will do our best to respond to any urgent queries and appreciate your support and patience as we take these measures to weather this exceptional time.

  • I HAVE A CREDIT VOUCHER WITH THE YOUNG VIC – WHEN CAN I USE IT?

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    If you have been issued with a credit voucher between 1 January and 23 August 2020 they will now be valid until 31 December 2021.

    Any vouchers issued from 24 August 2020 onwards will have a validity of 18 months from date of issue.

    Please note: Customers can redeem credit vouchers online, or via phone once our Box Office reopens.

  • WHY HAVEN’T I RECEIVED MY REFUND?

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    If you have received a refund confirmation from us for Nora: a Doll's House, Orfeus: a House Music OperaConundrum,  The Second Woman & YV Music tickets, please bear in mind that refunds can take up to 14 working days to reach your account.

    Please be sure to check the correct bank or credit card account, as the money is returned to the original payment method you used. For information on Hamlet, please see answer above. We appreciate your support and patience as we take these measures to weather this exceptional time.

    Please Note: If you are an American Express holder please check your account as refunds may take longer.

  • WILL THE CANCELLED PRODUCTIONS BE RESTAGED AT A LATER DATE?

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    We are currently exploring how we might be able bring these shows to our audiences. The best way to keep up to date with this news is to sign up to our e-newsletter. Enter your email address below to subscribe and be the first to hear about production updates and other news from the Young Vic via email.

     
     

    By signing up to this alert you are signing up for the Young Vic monthly e-newsletter and for Young Vic email announcements. You can read our Privacy Policy for more information on how we use your data and to understand your data rights.

  • WHEN WILL THE THEATRE REOPEN?

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    At present we do not know when we will be able to reopen our building to the public. We continue to follow Government and the UK Theatre advice at all times and suggest keeping an eye on our website and on our social media channels for updates – we look forward to welcoming you back through our doors very soon.

  • ARE THE TAKING PART PROJECTS STILL GOING AHEAD?

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    The Taking Part team are taking a break from delivering some activities but are keeping in touch with our existing participants and busy making plans for future projects. Some Neighbourhood Theatre projects will be paused over the summer whilst our Neighbourhood Voices writing programme will continue. To find out more visit 

    To find out more visit YoungVic.org/Taking-Part

  • IS THE DIRECTORS PROGRAM STILL RUNNING?

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    We believe that now, more than ever, it is vital that emerging theatre makers have access to career development and support. Therefore, we are delighted that our associate company the Regional Theatre Young Directors Scheme (RTYDS) will be curating and delivering the program for emerging directors, producers, designers and artists whilst the majority of Young Vic staff are not working. You can still sign up to be a member of the Genesis Network through the website, but you won’t need to be a member to access events at this time. You should be a professional director, designer or producer and not in full time education.

    To keep up to date with all events and activity you can: 

     

    Opportunities such as Jerwood Assistant Director Scheme, Boris Karloff Trainee Assistant Director Scheme and Genesis Future Directors Award remain on pause until we reopen. 

  • WHAT IF I RECENTLY APPLIED FOR A POSITION AT THE YOUNG VIC?

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    Recruitment for the Data and Systems Manager, Administrator (General), Trusts and Foundations Manager and Young Vic Young Associates roles have been put on hold while we wait for government advice as to when our theatre will be able to safely re-open. When we are able to pick up recruitment for these roles again, we will contact those who have already applied about next steps.

  • HOW CAN I HELP?

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    The current pandemic has highlighted both the fragility of the theatre industry, along with the essential role the arts play in transforming people’s lives. 

    The Young Vic is continuing to deliver creative projects to our communities while protecting the wellbeing of our artists, staff, audiences and neighbours whilst the theatre itself is dark. We are more than just a theatre: we are a refuge, a community hub and, for many, a livelihood.

    Please consider supporting the Young Vic today to help us weather this very difficult period. There are several ways you can do this: 

    You can DONATE HERE via our website or, for as little as £40 per year, you can Become A Friend. This way you can beat the queues and bag the best seats for our future productions whilst helping sustain us in the process.

    You can also donate via Text:

    Text 10YOUNGVIC to 70470 to donate £10
    Text 20YOUNGVIC to 70470 to donate £20

    (UK networks only. Texts cost your donation amount plus one standard rate message)

    International Donations: You can now donate in many currencies via Facebook (Gift Aid available in the UK)

  • I HAVE A QUESTION WHICH HAS NOT BEEN ANSWERED HERE – WHAT SHOULD I DO?

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    Please sit tight! We plan to be back in August and we look forward to assisting you then. Thank you in advance for your patience and understanding as we weather this exceptional time.